Refund Policy
At Adhya Organic, we are committed to your satisfaction with our premium organic biofertilizers. We understand that situations may arise where a refund becomes necessary. Please take a moment to review our refund policy.
30-Day Satisfaction Guarantee
We stand by the quality of our products. If you are not entirely satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To initiate the refund process, please contact our customer service team at [insert contact information] with your order details and reason for the refund.
Eligibility for Refund
For a refund to be processed, the following conditions must be met:
- Return of Product: The product must be returned in its original packaging and in the same condition as received. Partially used or opened products may still be eligible for a refund, subject to inspection.
- Proof of Purchase: A valid proof of purchase, such as the order number or receipt, is required to process the refund.
- Timing: Refund requests must be made within 30 days of the purchase date to be eligible.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Non-Refundable Items
Please note that certain items are not eligible for a refund:
- Gift cards
- Downloadable software products
- Products that are not in their original condition or are damaged or missing parts for reasons not due to our error
Shipping
Customers are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding our refund policy or need assistance with a refund, please reach out to our customer service team at [insert contact information].